Shipping policy
Custom Products Delivery
Custom Product Delivery times vary from 2 to 7 working days depending on the Delivery method Selected. Urgent Delivery orders are aimed to be delivered within 2 - 3 Working Days. Rush Delivery orders are aimed to be delivered within 3 - 4 Working Days. Express Delivery orders are aimed to be delivered within 4 to 5 Working Days. Speedy Delivery orders are aimed to be delivered within 5 to 6 Working Days. Standard Delivery orders are aimed for delivery within 6 to 7 Working Days. If we fail to deliver within the dates, we will proceed with a partial refund of the rush or express fee. These delivery dates are only for order dispatched to the United Kingdom. Get in touch with our customer service if your sign has to be delivered on a specific date or time. All orders will be shipped with Royal Mail, DHL or UPS, which will be fully trackable. If there are any issues regarding delivery times, we will contact you immediately for an update.
Our Signs are made right here in London, United Kingdom. Rest assured your new sign will be made to the highest quality and standards. We take your reputation as seriously as ours and we are here to help in any way we can with a London based Customer Services and Design Teams.
Delivery Services for the UK
Our deliveries are handled by DHL, Royal Mail or UPS, depending on the size of your order. All deliveries are sent via Tracked 24 Hour Delivery.
We will inform you of the service used along with a tracking number of your order to ensure the safe delivery of all items. Please ensure that your delivery details are correct at the time of ordering. We will not be responsible for delays or incorrect deliveries due to missing or inaccurate delivery details. If you feel that an error is made or would like to add extra information regarding your delivery details, please email us at sales@planetneon.co.uk and your order number and the information you would like to add or change.
AM Delivery service will be provided by DHL or UPS and only applies Monday to Friday. When a mobile number is provided, all deliveries will be accompanied by a text messaging service that indicates a time slot for the delivery to notify the approximate delivery time. Please note that although this is a guaranteed service. Planet Neon holds no responsibility in the event of an unforeseen delay due to the courier. In such an event, the full delivery fee will be refunded.
All orders placed on a weekend, including bank holidays, will be processed the following working day.
International Deliveries
All international deliveries follow the same guidelines as UK Deliveries regarding delivery details and the service used according to the size of the order. All deliveries will be sent via UPS Economy or UPS Express, a fully trackable service.
Anything posted or couriered to you from another country goes through customs to check if it is not banned or restricted and you pay the right tax and ‘duty’ on it. Eligible orders outside of the United Kingdom include VAT, Taxes & Duties. We want to ensure a speedy delivery for all of our international orders which is why we add these fees to your order and pay them on your behalf so that you won't have to worry about these charges during and after delivery. Including the fees for Taxes and Duties also eliminates unwanted delays with your order due to customs clearance and ensures a speedy delivery of your order. If your order includes all Taxes, you will not be asked to pay any customs fees when receiving your order. List of all Eligible countries are as below;
United Kingdom, European Union, Åland Islands, Albania, Andorra, Armenia, Belarus, Bosnia & Herzegovina, Faroe Islands, Georgia, Gibraltar, Greenland, Guadeloupe, Iceland, Isle of Man, Kosovo, Liechtenstein, Moldova, Monaco, Montenegro, Macedonia, Norway, Réunion, San Marino, Serbia, Switzerland, Turkey, Ukraine, United States
For all European & United States orders the Standard Delivery time is 7 - 8 Business Days. Speedy Delivery orders are aimed to be delivered within 6 to 7 Business Days. Express Delivery orders are aimed to be delivered within 5 to 6 Business Days. Rush Delivery orders are aimed to be delivered within 4 - 5 Business Days. Urgent Delivery orders are aimed to be delivered within 3 - 4 Business Days. The Delivery times include the Production time of your Sign.
For all Rest of the World orders the Standard Delivery time is 7 - 8 Business Days. Speedy Delivery orders are aimed to be delivered within 6 to 7 Business Days. Express Delivery orders are aimed to be delivered within 5 to 6 Business Days. Rush Delivery orders are aimed to be delivered within 4 - 5 Business Days. The Delivery times include the Production time of your Sign.
We will ensure that all efforts are made to have your order delivered on time. If there are any delays we will let you know via email. We are here to help in any way we can and if you require further information please email sales@planetneon.co.uk
Delivery Costs
All UK Mainland orders over £25 come with Free Delivery, so there are no extra charges on top of your purchases. Orders below £25 have a Standard Delivery Charge of £2.99. All Neon Sign orders are delivered free within the UK
Standard Worldwide Deliveries above £150.00 are free of charge.