Privacy policy
Planet Neon operates this website. We are committed to protecting your privacy and complying with the United Kingdom data protection laws. This privacy policy explains how we use and store any information we collect about you, along with our cookies policy.
What we collect and how we use it
We will collect information about you when you open an account, register with our website or place an order for our products.
The following information may be collected about you to process your order correctly and contact you accordingly.
- Name and Job Title
- Postal and email address
- Telephone number
With cookies, we may also obtain information about your usage of this website.
How we use the information collected
We may use the information provided for the following reasons:
- to process your order
- to contact you if required
- to notify you about any changes
- to ensure a more pleasant and personalised shopping experience
- for internal record keeping
- to keep you informed about new products, upcoming news and services
We only store the information for a limited period to respond to your query or to send you updates on our products and services for as long as you indicate that you are happy for us to do so. We must keep some information for a more extended period to meet our legal obligations. We may also use the information we collect about you to inform you about new products added to the website that may be of interest to you and keep you updated with promotional offers and upcoming products. You will be given the option to unsubscribe material sent to you each time you receive a communication from us.
How we secure your data
We take the security of your data very seriously and ensure that all physical and technological security measures are in place to keep them safe. Your personal information is restricted to designated staff that only require it to do their job. We never disclose your details to anyone outside of Planet Neon. When you join our mailing list or buy online with Planet Neon, you will submit personal information. All customer data held at Planet Neon is stored under the Data Protection Act. We do not store credit card details nor do we share customer details with any 3rd parties. You will be given the opportunity to opt-in to receiving email or postal newsletters and reserve the right not to do so. At Planet Neon, we do not share our customer lists or other data with any third party. We use cookies to improve your experience when shopping on the Planet Neon website. To learn more about how Planet Neon uses cookies, please read our cookie policy.
Changes to our Privacy Policy
We regularly review our Privacy Policy, and if there are any changes, we will post those changes on this page to always keep you aware of what is collected and how it is used. This policy was last updated in December 2023.
Your Rights
You have the right to request details of personal information stored about you. Please get in touch with us for further information, please feel free to contact our Customer Service Team at sales@planetneon.co.uk orsales@planetneon.com
Write to Us
You can also write to us at the following address:
Adaptive LTD
Customer Services
Unit 4, Avocet, Trinity Park
Trinity Way, London, E4 8TD
United Kingdom